How can we help?

Any bright, even screen works: a tablet, a laptop, a light pad. Our free lightbox turns any screen into a clean white backlight with adjustable brightness and colour temperature. Open it, turn the device brightness all the way up, and tape your film inside the guide.

No. FilmSnap works with your iPhone camera and a backlight. That makes it easy to digitise film anywhere.

Colour negatives, black and white negatives and slides. You can photograph them in FilmSnap or import photos you already have. FilmSnap removes the orange mask from colour negatives automatically and offers film looks inspired by classic stocks.

iPhone, iPad and the foldable iPhone Duo. On iPhone Duo you can also capture in tabletop posture.

Set your backlight to full brightness and turn off auto-brightness on that device. In the camera, tap the film to focus and expose, or drag the exposure slider to brighten the shot. You can also raise the brightness in the editor afterwards. Make sure the film lies flat against the light so it is evenly lit.

FilmSnap removes the orange mask from colour negatives automatically. If colours still look off, try a different film look or adjust the colour temperature in the editor. Also check that you picked a colour look for colour film and a black and white look for black and white film.

Make sure there is good contrast between the film and the backlight and that the film is flat. If detection still struggles, open the crop tool in the editor and set the frame by hand.

Hold your phone steady, or use a tripod or tabletop posture on iPhone Duo. Tap the film to focus before capturing (a long press locks focus and exposure), clean the lens, and keep close enough to capture detail without losing focus.

Premium adds ten more film looks (sixteen in all), batch processing of a whole roll, HD (1920 px) and full-resolution export, custom presets for your own looks, and enhance tools: noise reduction, dust and scratch removal, and super resolution. Free exports are standard size, 1280 px on the long edge. Plans are $0.99 per month, $9.99 per year with a 7-day free trial, or $19.99 for lifetime access.

Film looks shape colour, contrast and tone to give your scan the look of a classic film stock. They are inspired by classic stocks and are not affiliated with any film manufacturer.

Yes, with Premium. Capture or import each frame, then process the whole roll in one batch instead of editing every frame one by one.

Update to the latest version from the App Store and restart your device. If the problem continues, email us and tell us when the crash happens and which device and iOS version you use.

Open Settings, then FilmSnap, and allow Camera access. Restart the app afterwards. If the permission prompt never appears, you may need to reset location and privacy settings in Settings, General, Transfer or Reset iPhone.

Free up storage on your device and check that Photos access is enabled for FilmSnap in Settings. You can also export as JPEG instead of HEIC, or share the photo directly.

In the app, open Settings and tap Restore Purchases. Use the same Apple Account you bought with. Purchases belong to your Apple Account, not to an email address.

Yes. Premium is tied to your Apple Account, so it works on every device signed in to the same account. Restore purchases on the new device.

Open Settings, tap your name, then Subscriptions, choose FilmSnap and tap Cancel Subscription. If you cancel during the 7-day free trial before it ends, you will not be charged.